What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Dog’s Details or other details.
When do we collect information?
We collect information from you when you book a walk, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, book a walk, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To contact you regarding your booking via email or phone
To allow us to better service you in responding to your customer service requests.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (email/phone inquiries/reviews).
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies.
You can email us at at any time to have all of your information removed immediately.
Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We will notify the users via in-site notification within 7 business days.
Email Addresses and Marketing
We collect your email address in order to:
Process bookings and to send information and updates regarding bookings.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original booking has occurred.
We agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Monitor third-party email marketing services for compliance, if one is used.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe at any time by emailing
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
From time to time we may ask permission to share a video or photo of your dog on our website and/or social media sites. If at you no longer want us to use the picture please let us know immediately and we will remove it from our site/social media site and delete it permanently.